SMS Terms & Conditions

By opting into SMS communications from Vanguard HEALTHCARE, you agree to these Terms & Conditions. We comply with federal and Texas state regulations, including the Health Insurance Portability and Accountability Act (HIPAA), the Texas Medical Records Privacy Act (TMRPA), Texas Medicaid Managed Care guidelines, and Medicare regulations as set by the Centers for Medicare & Medicaid Services (CMS).

Our SMS messages may include:
✅ Appointment reminders & scheduling updates
✅ Important health-related notifications (e.g., appointment reminders, care plan updates)
✅ Medicaid & Medicare service updates (if applicable)
✅ Communication with caregivers, family members, or responsible parties as authorized
✅ Educational information about home health services
✅ Customer support & service-related updates

• By providing your phone number and opting in, you agree to receive text messages from us related to your home health care services.
• Your consent to receive SMS messages is not required as a condition of receiving services, including Medicaid- and Medicare-covered services.
• Mobile opt-in data will not be shared with third parties 

• You may opt out at any time by replying "STOP" to any SMS message.
• After opting out, you will no longer receive SMS communications, except for urgent or legally required messages related to your care.
• If you need assistance, reply "HELP" or contact us directly.
• To re-enroll, you may contact us directly.

• Message frequency may vary depending on your care plan, Medicaid/Medicare service eligibility, and communication preferences.
• We strive to keep messages relevant and avoid excessive messaging.

• Standard message and data rates may apply. Check with your mobile carrier for details.
• We are not responsible for any SMS charges incurred by your mobile carrier.

• Your Protected Health Information (PHI) is handled in compliance with HIPAA, TMRPA, Medicaid Managed Care guidelines, and Medicare regulations.
• SMS messages are not encrypted, so we recommend limiting sensitive medical details over text.
• We do not sell, rent, or share your personal information for marketing purposes.

• Medicaid beneficiaries will not be charged for receiving home health services covered under Medicaid.
• If you believe you have been wrongly charged for services, you can file a complaint with Texas Medicaid Member Services at 1-800-335-8957.
• Medicaid eligibility and benefits are subject to Texas Health & Human Services Commission (HHSC) regulations.

• Home health services may be covered under Medicare Part A and/or Part B, subject to medical necessity and physician certification.
• Medicare does not charge beneficiaries directly for covered home health services, except for potential coinsurance or deductibles.
• We do not send promotional messages to Medicare beneficiaries, in compliance with CMS anti-marketing guidelines.
• If you have questions about Medicare home health benefits, you can call 1-800-MEDICARE (1-800-633-4227) or visit Medicare.gov.

Under Texas law and federal regulations, you have the right to:
✅ Access and request corrections to your health information
✅ Know how your personal health information is used
✅ Receive Medicaid/Medicare-covered home health services without unauthorized charges
✅ File a complaint if you believe your privacy rights have been violated

For more information, visit:

• Texas HHSC: https://www.hhs.texas.gov
• Medicare: https://www.medicare.gov

We reserve the right to update these SMS Terms & Conditions at any time. Changes will be posted on our website with the updated effective date.

For questions or concerns regarding SMS messages, Medicaid/Medicare-covered services, or privacy rights, contact us at:

📧 admin@vanguardhealthcare.net
📍 216 W Village Blvd Ste 102 Laredo Texas 78041
📞 (956) 686-9500